User Support/Engagement Demonstrate advanced knowledge of the various underwriting and portfolio management systems (i.e. nCino) and FCB's configuration in order to answer user questions including error messages, complex deal entry, system work arounds, and building reports and dashboards. Communicate regularly with users via multiple channels, including educating them on

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Overview Provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing f

Operations Monitors and reports on operational efficiencies and areas of improvement. Researches potential solutions for processing issues and recommends potential process improvements. Assists the development and execution of test scripts as well as the timely delivery of project results. Evaluates and conveys the success of projects that enhance overall technology and o

Overview Responsible for all phases of data processing system projects, from requirements definition to installation. Lead technical efforts in the development, implementation, and maintenance of complex systems. Develop test plans, software, and procedures that improve processing capabilities. Support productions systems by resolving complicated issues and ensuring ongoi

Monitoring and Data Planning Produces analysis on data elements, inputs and outputs, and outcomes related to credit loss models that is used by key stakeholders Code Development, Analysis, and Maintenance Assist in testing, developing, and quality assurance related to Python model and SQL Query related code elements Reporting Helps in production of key reporting for inter

Operational Support Performs various operational tasks by responding to inquiries, identifying solutions to improve efficiency and implementing solutions. Serves as initial point of contact for support of assigned operational processes, systems and tools, coordinating communication and requests between relevant stakeholders. Involves data entry. May assist with special pr

Operations Plans, directs, and manages the daily workflow ensuring efficient processing, risk mitigation, and delivery of excellent service. Leads and participates in interdepartmental meetings, and serves on project teams for new initiatives and the development of process enhancements. Assists in implementing enhancements to departmental systems or processes. Business Su

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

The essential functions of the job include, but are not necessarily limited to, the following Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and

Account Analysis Analyzes documentation and information within a portfolio of accounts. Reviews system notes, loan histories, and other relevant case information prior to initiating legal actions. Ensures completeness and accuracy of included documentation. Account Management Works pipeline of accounts, completing all tasks within the required timeframes. Updates systems

The essential functions of the job include, but are not necessarily limited to, the following Proactive outreach to generate appointments for sales conversations Sales conversations to understand banking needs and financial goals Open deposit accounts and originate loans (including real estate secured loans) Identify referrals for wealth, mortgage and business/commercial

Data Analysis Sources, compiles, and interprets data. Performs advanced data analysis, effectively communicating and directing analysis output. Operational Support Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily workflow for overall unit, resolving escalated matte

Wealth Operations Manages operational risk for Institutional Trust ensuring compliance with all applicable regulations, policies, and resolving complex service issues. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Works with operations, legal, and compliance teams to ensure mitigation of controllable operational loss

Supports Identity Access management programs within the Bank at a complex level of ability. Manage the business management workstream which would include managing demand management workstream and end to end product rollout capability for the SailPoint. Entails spearheading the onboarding and application integration team. Responsible for overseeing integration resources an